James Conroy

Customized Training

"A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."    Mahatma Gandhi

The people you have on your front line are your key to your bottom line.  There are a lot of factors involved in creating a successful hospitality business, but all the successful ones have one thing in common - they train their staff.  James provides customized training programs for all types of hospitality businesses including:

Basic Server Training

This 2-hour Basic Training Program will target specific areas such as:

  • Improving service to your customer and increasing customer satisfaction.

  • Developing better time management skills and enhancing efficiency.

  • Techniques to effectively cross-sell and up-sell.

Sales Improvement Training

Geared toward your senior staff, this program offers in-depth training on how to continually increase check averages.

Customized Kitchen Management Training

James will help you to convert your kitchen into a well organized machine.  Training includes a review of ordering systems, inventory maintenance, physical inventory management and Serv Safe practices.  James is Serv Safe certified to train as well as bilingual in Spanish and English.

Training Programs Provided For:

New Jersey Commission for the Blind
New England Culinary Institute
New Jersey Department of Education
Brookdale College
The ARC of Monmouth County